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CONTACT LAND ROVER FINANCIAL SERVICES

We look forward to hearing from you, whether you’re looking to invest in your first Land Rover, or you’re an existing Land Rover Financial Services customer and have a question about your finance. To get in touch, simply select an option below:

FEEDBACK

  • Feedback

    We work to continuously improve, so if you’re unhappy with something we have or haven’t done, please give us the opportunity to meet and exceed your expectations.

    At Land Rover Financial Services we pride ourselves on providing exceptional service and great products to all our customers. We believe that our consumers have the right to efficient, honest, and fair treatment in their dealings with us. We welcome your feedback, so we can continue to improve our services.

  • To provide feedback or make a complaint

    Your first point of contact for raising a complaint and feedback is with our Customer Resolutions Team. They will endeavour to address your concerns and resolve your dispute.
    Land Rover Financial Services Customer Resolutions Team
    Phone: 1300 734 567 Mon – Fri 9:00am – 5:00pm (AEST)
    If you are overseas, please call: +61 2 9695 6311 Select Option 1
    Email: feedback@vwfs.com.au
    Fax: +61 (2) 9695 6399
    Mail: Locked Bag 4002, Chullora NSW 2190

    Seeking additional help
    In the unlikely event that you’re not satisfied or disagree with our decision or suggested resolution, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA):

FINANCIAL ASSISTANCE

  • Financial Assistance

    We understand that life can take unexpected turns due to unforeseen circumstances. Please contact us if you are experiencing Financial Hardship.

    At Land Rover Financial Services we understand that life can take unexpected turns and anyone can experience financial hardship due to unforeseen circumstances. We are committed to assisting you with finding a suitable solution to manage your repayments, whilst you get back on your feet.

  • What is Financial Hardship?

    Financial Hardship is when a customer is willing and has the intention to pay, but due to a change in their circumstances, is now unable to meet their repayments or existing financial obligations. With formal hardship assistance, their financial situation will be restored.

  • Reasons which may qualify you for Financial Hardship

    Common events contributing to financial difficulty may include:

    • Changes in income and/or expenses
    • Changes in employment such as reduced hours, loss of job, reduced pay
    • Significant life events such as illness, injury, relationship break down, death or disability
    • Natural disaster
    • Legal matters such as court actions, judgement or court orders
    • Company failure or some other event such as insolvency or administration

  • How long is the assistance period?

    Our Financial Hardship Department will assess your individual situation and provide options. This may be short term and in some cases long periods of time dependent on your situation.

  • What kind of support documents do I need?

    Each situation is assessed on its own merits. You may need to provide further information such as proof of income, liabilities, expenditure and anything that is applicable to your circumstances.

  • How long will it take to receive a response?

    We are required to provide you with an outcome or next steps within 21 days of you submitting your application. However, in most cases you will receive a response sooner.

  • Will I still be contacted by the Collections Department whilst assistance is in place?

    No, there will be no collections activity during this period as long as you comply with your hardship arrangement.

  • What happens if Land Rover Financial Services does not support my request for Financial Hardship?

    We will advise you in writing of the reason. You may wish to seek further financial advice from a financial advisor or a third party in regards to the alternate options that may be available to you.

  • What happens if I am not satisfied with the outcome?

    If you are unsatisfied with our response, you can contact our Financial Hardship Department on 1300 087 782 (Option 1) to discuss our decision. If your concern is still not resolved, you may lodge a complaint via our internal disputes resolutions scheme by emailing feedback@ landroverfs.com.au

    If you do not agree with our decision or suggested resolution, you may refer your complaint to the Australian Financial Complaints Authority (AFCA), an external dispute resolution scheme of which we are a member.

    Mail
    Australian Financial Complaints Authority
    GPO Box 3 Melbourne VIC 3001
    Phone
    1800 931 678 (free call)

    E-Mail
    info@afca.org.au

    Website
    www.afca.org.au

  • How to apply

    In order to assess your eligibility for financial hardship assistance, we require you to apply online via our Financial Assistance Portal (supported web browsers include Google Chrome, Firefox and Microsoft Edge).

    Apply for Financial Hardship Assistance

    If you have any questions and would like to speak to one of our Financial Assistance representatives, please call or email us.

    Phone
    1300 845 911
    Mon – Fri 9:00am – 5:00pm (AEST)
    If you are overseas, please call:
    +61 2 9695 6311 (Select Option 1)

    E-Mail
    hardship@landroverfs.com.au

  • What happens next?

    Once you have lodged your Financial Hardship Assistance application, your circumstances will be assessed to see what arrangements or options may be suitable for you. We will notify you of the outcome within 21 days.

    Should we require additional information, one of our Financial Assistance representatives will be in contact with you to discuss the matter further.

© JAGUAR LAND ROVER LIMITED 2021

Jaguar Land Rover Limited: Registered office: Abbey Road, Whitley, Coventry CV3 4LF. Registered in England No: 1672070

Smart settings available from mid-2021.

Important note on imagery & specification. We are living through exceptional times. Due to the Covid pandemic we have been prevented or delayed in the creation of new images of current model years. Now the global impact of micro-chip shortages is further affecting build specifications, options and launch timings. Until this unique event settles, please note that many images cannot be updated to 22 model year specifications. Features, options, trim and colour schemes will differ from many images. Customers are urged to consult your local Retailer for detailed 22 model year specifications and do not base an order on marketing imagery and specification alone.

Jaguar Land Rover Limited is constantly seeking ways to improve the specification, design and production of its vehicles, parts and accessories and alterations take place continually, and we reserve the right to change without notice. Some features may vary between optional and standard for different model years. The information, specification, engines and colours on this website are based on European specification and may vary from market to market and are subject to change without notice. Some vehicles are shown with optional equipment and retailer-fit accessories that may not be available in all markets. Please contact your local retailer for local availability and prices.

‡‡Price shown is the manufacturers recommended drive-away prices (MRDP) which applies to the vehicle model and optional features selected in the vehicle configurator and as described in the configuration summary. The MRDP is an estimated price which includes the manufacturer's recommended list price, any associated registration fees, applicable taxes (including GST), levies and CTP insurances at the time of publishing in accordance with the applicable state / territory legislation where the Retailer is located for a 12 month period. The MRDP may vary as a result of differences in price components such as location, stamp duty or registration fees. CTP rate is based on a private owner aged 40 with 0 demerit points, no accidents or driving convictions and the vehicle being garaged in the postcode entered. Some information presented or used in the MRDP calculation is sourced from third parties. Jaguar Land Rover Australia has made every effort to ensure accuracy, however please contact your preferred Jaguar Land Rover Retailer to confirm your actual drive-away price which may vary according to your individual circumstances, including any trade-in value agreed between you and the Retailer. Excludes fleet, government, rental buyers, hire car and chauffeur companies.