COOKIE POLICY

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JLRA - COMMITMENT REGARDING (COVID-19)

Jaguar Land Rover Australia, (“JLRA”) wants to assure you that every precaution is being taken to protect the health and safety of our valued customers and our loyal employees during the COVID-19 Pandemic. JLRA recognises that customer transportation requirements are ongoing and we want to assure you that JLRA is fully committed to supporting your vehicle sales, service, and parts needs during this period of extraordinary caution.

In prioritising customer health, safety, and satisfaction, JLRA and our authorised retailers have implemented the following actions:

LAND ROVER RETAILERS - SAFE BUSINESS COMMITMENT

  • Land Rover and our authorised retailers are closely monitoring the World Health Organization (WHO), the Australian Government Department of Health (DOH), and local health agencies for the latest developments related to COVID-19 and following the guidance of government and public health officials.

  • Retailer facilities are undergoing an updated daily cleaning regimen and personnel are observing the safest levels of social distancing to continue supporting our customers’ vehicle needs.

  • Information regarding vehicle service and sales continues to be available on landrover.com.au and on our authorised retailers’ websites. Chat functions are also available on many of these websites for any questions you have.

SALES

  • As part of the complimentary valet service from Land Rover, participating retailers will personally deliver a vehicle to you for a test drive and product presentation with a Sales Person. So whether you choose to visit us at our showroom or stay home we are available for you.

  • Retailers are ready to handle the entire vehicle purchase process remotely and are available to finalise all purchases without the need for customers to leave their home. We can use methods like video calls to show you around a vehicle you are interested in.
    If you prefer to visit our showroom we book in appointments to minimise the number of people in store at any one time. You can feel safe whatever method of viewing a vehicle you prefer.

  • Please check with your local authorised retailer for current vehicle programs and offers.

FINANCE - CONTACT US


EXISTING CUSTOMERS:


If your contract number is 9 digits long, please call:

Phone:
1800 037 711


If your contract number is 6 digits long, please call:

Phone:
1300 294 097
Mon - Fri: 9:00am - 5:00pm (AEST)

Post:
Land Rover Financial Services
Customer Service Team
Locked Bag 4002
Chullora NSW 2190

COVID-19

In the current uncertainty surrounding COVID-19, we are committed to supporting you as best we can. If you have been directly impacted by the COVID-19 outbreak and are unable to meet your car loan repayments, please get in touch with our Hardship Assistance Team by emailing assist@vwfs.com.au.

Alternatively you can call on 1300 734 567. They are open 9am – 5pm (AEST), Monday – Friday.

If you have an existing Guaranteed Future Value (GFV) contract that is due to mature in the next month, and have been impacted by COVID-19, please contact remarketing@vwfs.com.au if you are unable to trade-in or return your vehicle at your dealership. If you would like to retain your vehicle, please contact retention@vwfs.com.au.

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CUSTOMER SERVICE

  • The Land Rover Customer Assistance Center is open with staff working remotely to answer your questions and address any issues you have. You can contacy Land Rover Customer Relationship Centre on 1800 625 642 and Roadside Assistance can be reached at 1800 819 181 or get in touch with us via our e-mail contact form.

  • Retailers offer a variety of transportation options to facilitate vehicle servicing. This includes vehicle collection and delivery service, customer drop off services and service loan vehicles. Please check with your local authorised retailer for details.

  • Land Rover may experience delays on certain vehicle parts due to global airfreight disruptions. We will endeavor to minimize inconvenience and inform you of any delays that may be experienced.

LAND ROVER VEHICLE HYGIENE

Learn how to reduce the risk of COVID-19 (coronavirus) transmission.

CLEANING YOUR VEHICLE

  • PREPARE

    Before you begin, wash your hands with antibacterial soap for at least 20 seconds or use hand sanitizer that contains at least 60% alcohol. Put on nitrile gloves and dispose of any waste that may be inside the vehicle. Prepare to focus your efforts on hard, non-porous surfaces; these run the highest risk of contamination.

  • SANITIZE

    Clean your vehicle with disinfectant wipes or sprays, particularly the high-risk surfaces, which include:

    Steering Wheel Dashboard
    Gear Selector Fuel Cap
    Seatbelts Interior Controls
    Mirrors Touchscreens
    Door Handles Key Fob

  • REPEAT

    Repeat your hand washing or alcohol-based hand sanitizing technique after cleaning. Be sure to repeat all steps before and after each drive for optimal results.

    If you are taking over the vehicle from someone who is self-isolating, or who has a confirmed case of COVID-19, professional medical advice should be sought, and deeper cleaning may be required.