CONNECT FAQs



Please select a category below.

WI-FI HOTSPOT

- Find out more about your Land Rover’s Wi-Fi Hotspot.

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  • What is Wi-Fi Hotspot?
    Wi-Fi Hotspot delivers a 3G/LTE (depending on model) Wi-Fi hotspot in your car. Wi-Fi Hotspot enables passengers to connect up to 8 devices to the Internet using an in-car 3G/LTE connection. It utilises the roof mounted antenna increasing the reliability of continuous connection whilst on the move. It delivers better data connection strength (compared to a smartphone in the vehicle) as the metal structure of the vehicle can restrict data reception. In addition to the hardware fitted to the vehicle, you will have to purchase a mobile SIM card and insert it in the SIM card reader located in your vehicle.
  • Will Wi-Fi Hotspot provide a continuous Wi-Fi connection whilst on the move?
    Wi-Fi Hotspot operates through a mobile phone network. It will deliver a better data connection than a smartphone in the vehicle, but will not operate in areas where no mobile phone network exists.
  • Do I need a SIM for my Wi-Fi Hotspot?
    Yes. The system requires a separate 3G SIM card with a data plan/allowance to work. The system provides mobile internet in the vehicle for Wi-Fi capable devices such as mobile phones, tablets etc. In many ways it operates in a similar way to a "3G dongle".
  • What type of SIM do I need to provide?
    You need a "Data only SIM card". Sometimes these are called "Internet only SIM" or "Mobile broadband SIM". This will be a different SIM card to that fitted in your mobile phone. For Touch 17MY, the required SIM card is a 2FF standard SIM card, while for Touch Pro and Touch 18MY a 3FF micro SIM card is needed.
  • Does my SIM need to provide a data plan?
    Yes, your SIM should have a data allowance for your Wi-Fi Hotspot to work. Voice only SIMs (as used on some mobile phones) cannot deliver data.
  • Does Jaguar Land Rover have a preferred SIM provider?
    At present Jaguar Land Rover does not have a preferred data plan provider. You can obtain a “Data only SIM card” from a variety of sources. Data SIMs and plans are available from all major mobile service providers.
  • Can I use the data from the mobile phone plan that I already have?

    This depends on the mobile service provider and type of the plan you have. Some providers offer """"shared plans"""" where you can get an additional SIM for your Wi-Fi Hotspot and attach it to your shared plan. This means that your Wi-Fi Hotspot and your mobile phone consume the data from the shared allowance and you will get 1 bill. 

  • Can I order Wi-Fi Hotspot on its own, or is it linked to other options?
    At present Wi-Fi Hotspot is a linked feature with Connect/Connect Pro. Wi-Fi Hotspot can only be specified on vehicles fitted with Connect/Connect Pro.
  • What type of networks does Wi-Fi Hotspot operate on?
    Wi-Fi Hotspot operates on 3G/LTE networks.

- Find out more about the Remote Premium features of the Land Rover Remote app.

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  • How do I subscribe to Remote Premium?
    A Connect subscription is needed in order to access the Remote Premium features. Currently it is only possible to have Connect on your vehicle if it is selected when the vehicle is ordered.
  • What is the Beep and Flash feature?
    The Beep and Flash feature allows you to easily and quickly locate your vehicle in case of emergency. Pressing the “Beep & Flash” button on the landing screen of the Remote Smartphone App will activate the dipped headlights, the hazard lights and an audible alert. This feature should only be used to locate your vehicle in case it might have been stolen.
  • What is the Remote Lock feature?
    The Remote Lock feature allows you to remotely lock your vehicle with the click of a button. You will be required to enter your InControl PIN for your request to be processed. Pressing the "Lock" button on the Vehicle Security screen of the Remote Premium smartphone app will single lock the doors (so that the vehicle can still be opened from the inside), arm the alarm, fold in the wing mirrors and close the windows.
  • On models with an electric sunroof will the Remote Lock feature close the sunroof?
    No, the Remote Lock feature will not close the sunroof.
  • What is the Remote Unlock feature?
    The Remote Unlock feature allows you to remotely unlock the driver's door of your vehicle with the click of a button. You will be required to enter your InControl PIN for your request to be processed. Pressing the "Unlock" button on the Vehicle Security screen of the Remote Premium smartphone app will unfold the wing mirrors, turn on the dipped headlights and cause the hazard lights to flash twice. For security reasons, the driver's door will automatically re-lock if not opened within 45 seconds.
  • What is the Remote Climate feature?
    The Remote Climate feature allows you to, depending on your vehicle specifications, remotely cool/vent or heat your vehicle through the Remote Climate feature on the Remote Premium smartphone app.
  • How does the Remote Climate feature work?
    Depending on your vehicle specifications and markets, the Remote Premium smartphone app will provide you with the ability to pre-condition your vehicle either via the Engine Start function or via the Fuel Fired Heater function. If you have a vehicle with an automatic transmission, the engine will be used to pre-condition the vehicle. You can select a target temperature and will then be able to remotely start the engine by pressing the "Engine Start" button and entering your InControl PIN on the Remote Climate screen of the Remote Premium smartphone app. Please note that some countries may prohibit or restrict the use of the remote engine start function. You must make yourself aware of, and you must comply with, all local laws in each country in which you intend to use or are using the remote Engine Start function. You can access our InControl T&Cs and privacy policy below our Connect FAQs. If you have a vehicle with manual transmission, and the vehicle is fitted with the Park Heat option, the vehicle will be pre-conditioned using the fuel fired heater. You will be able to pre-condition the vehicle by pressing the "Start" button and entering your InControl PIN on the Remote Climate screen of the Remote Premium smartphone app. The vehicle will then automatically decide whether to heat or vent depending on the current temperature. Remote Climate will only work using the Fuel Fired Heater if the vehicle is equipped with the Park Heat option, which you need to purchase separately. To conserve battery power certain non-essential Remote Premium features will shut down if the vehicle is not driven for 4 days (e.g. if you go on holiday). The Remote Premium smartphone app features will be automatically reactivated the next time the vehicle is driven. The Wake Up feature allows you to schedule a wake up of these features on your vehicle. Remote Premium can be programmed to power up on a date set by you through the Vehicle Wake Up screen of the Remote Premium smartphone app. All the Remote Premium features will be operational from this specific date.
  • What is the Alarm Reset feature?
    The Alarm Reset feature allows you to reset the vehicle alarm from your smartphone when it is sounding. If the alarm of your vehicle is triggered, a pop-up screen with an option to reset the alarm will appear on the Remote Premium smartphone app. The alarm may also be reset via the Vehicle Security screen.
  • Why are some/all of the Remote Premium feature buttons greyed out on my version of the Remote Premium smartphone app?
    Certain Remote Premium features may be disabled in the Remote Smartphone App when factors prohibiting the use of those features are detected. When attempting to use a disabled Remote Premium feature, you will be presented with an error message explaining why the button is currently disabled for example: 
    • The engine is already running.
    • No internet connection.
    • A conflicting operation is in progress.
    • The alarm on the vehicle has been activated. In this case, only the Alarm Reset function will be available.
    • The Remote Climate operation time has been exceeded.


    • The Remote Climate feature can only be used for a limited period without the vehicle being driven. The Remote Climate feature will not activate when this time limit has been exceeded. The timer will reset when the vehicle is driven again.
  • Why do I receive an error message when I request an Remote Smartphone App operation?
    Remote Smartphone App operations will only be able to be processed if a number of vehicle pre-conditions are met. The vehicle will check these pre-conditions before attempting to process any requested remote operations. If any of these pre-conditions are not met, an error message will be displayed on the Remote Smartphone App informing you of the reason for the specific error.
  • Why do I receive an error message when I request a Remote Climate operation?

    In order to execute a Remote Climate operation the conditions below must be met otherwise an error message will be displayed:


    • The vehicle must be able to engage the park brake.
    • The engine temperature must be between -30°C and 117°C.
    • No error with any required vehicle system has been detected.
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      In addition, the Remote Climate feature will not function if: 

    • The vehicle is unlocked.
    • A window, door, boot, or bonnet is open.
    • The hazard warning lights are turned on.
    • The vehicle is being used by someone. For example, a person inside the vehicle is interacting with essential systems such as the brake pedal, accelerator or start-stop button.
  • Why does the climate function show a different temperature than the one I set up using the Remote smartphone app?
    Once you start the car after using the Remote Climate function from the Remote smartphone app, the climate settings will default back to the temperature set up during the last car cycle, so the temperature on the car display will not sync with the app value.

- Find out more about using the Apple Watch version of the InControl Remote app.

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INCONTROL APPS

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As we roll out InControl, specific features described may be optional, and market or powertrain dependent. Please consult your country-specific Land Rover website or local Land Rover Retailer for availability and full terms in your country. Certain features require an appropriate SIM with a suitable data contract, which will require further subscription after the initial term advised by your Retailer. Mobile connectivity cannot be guaranteed in all locations.

Jaguar Land Rover Limited: Registered office: Abbey Road, Whitley, Coventry CV3 4LF. Registered in England No: 1672070


Fuel consumption figures reflect laboratory testing in accordance with the New European Driving Cycle (NEDC). These figures are provided for comparison amongst vehicles only. Actual fuel consumption will generally differ under real world driving conditions, and will vary depending on individual factors such as (but not limited to) driving styles and vehicle, road, traffic and weather conditions.